Shipping policy

Thank you for shopping with Me2 New York LLC. This Shipping Policy explains our order processing time, estimated delivery times, shipping charges, delivery areas, tracking, and important shipping information for our apparel and fashion collections.

1. Countries We Ship To

We currently accept orders for delivery to addresses in the following markets when shipping is available at checkout:

United States
France
Italy
Netherlands
Belgium
Mexico
Colombia

Shipping availability may vary by product, delivery address, carrier restrictions, customs requirements, and local delivery limitations.

We do not ship to P.O. boxes, APO/FPO addresses, freight forwarders, hotels, temporary addresses, or incomplete addresses unless that delivery option is expressly available at checkout.

If your country, region, or address is not selectable at checkout, we do not currently offer delivery to that location for that order.

2. Order Cutoff Time and Processing Time

Order Cutoff Time: 5:00 p.m. (CST)
Processing Time: Orders are generally processed within 1-3 business days after payment confirmation (Monday through Friday, excluding U.S. federal holidays).

Orders placed after the cutoff time, on weekends, or on holidays begin processing on the next business day.

Processing time may be extended during peak seasons, promotional events, payment review, address verification, inventory checks, carrier disruptions, or customs documentation reviews.

3. Shipping Costs & Free Shipping Thresholds

We offer fixed shipping rates based on your destination market. All shipping charges are shown in the customer’s local market currency and are clearly displayed at checkout before payment.

Free Shipping Offers:

United States & EU Markets (France, Italy, Netherlands, Belgium): Enjoy FREE Standard Shipping on all orders of $160 USD / €160 EUR or more.
Mexico & Colombia: Enjoy FREE Standard Shipping on all orders of MXN 400 / COP 400 or more.

Standard Shipping Rates (Below Threshold):

Destination Market	Currency	Standard Apparel Shipping Rate
United States	USD	$15.00
France	EUR	€20.00
Italy	EUR	€20.00
Netherlands	EUR	€20.00
Belgium	EUR	€20.00
Mexico	MXN	MXN 400.00
Colombia	COP	COP 400.00

Note: Shipping charges do not include taxes, duties, import VAT, or customs clearance fees unless checkout expressly states that those charges are included.

4. Estimated Delivery Times

Estimated delivery time includes both order processing time and carrier transit time. Delivery estimates are not guaranteed delivery dates unless expressly stated in writing.

United States: Processing 1-3 business days + Transit 5-10 business days = Estimated total delivery time: 6-13 business days.
EU Markets (France, Italy, Netherlands, Belgium): Processing 1-3 business days + Transit 8-18 business days = Estimated total delivery time: 9-21 business days.
Mexico & Colombia: Processing 1-3 business days + Transit 10-22 business days = Estimated total delivery time: 11-25 business days.

Delays may occur due to customs clearance, carrier issues, severe weather, strikes, holidays, remote delivery locations, or incomplete addresses.

5. Tracking Information

When your order ships, we will send a shipping confirmation email containing your tracking number and tracking link.

Tracking updates may take 24-72 hours to appear in the carrier's system after the shipping label is created.

6. Taxes, Duties, Customs, and Import Fees

Before payment, checkout will display the product price, applicable discounts, shipping charges, and taxes where applicable.

For international orders (such as shipments to EU markets, Mexico, and Colombia), customs duties, import VAT, brokerage fees, and other government-imposed charges may apply. The customer is responsible for paying these fees directly to the carrier or local customs authority upon or prior to delivery, unless duties are explicitly collected at checkout.

We cannot mark orders as gifts, undervalue shipments, or provide inaccurate customs documentation.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

We are not responsible for delays, failed deliveries, or additional fees caused by incorrect, incomplete, or outdated address information provided by the customer. If an order is returned to us due to an incorrect address, additional reshipment fees may apply.

8. Failed Delivery or Refused Delivery

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, delivery is refused, or customs fees remain unpaid, the shipment may be returned to us. Carrier return fees and storage fees may be deducted from any resulting refund.

9. Damaged, Defective, or Incorrect Items

Please inspect your apparel items promptly upon delivery.

If your order arrives damaged, defective, or incorrect, please contact us at info@me2newyorkllc.com as soon as possible. Please include your order number, clear photos of the items received, and a brief description of the issue so we can resolve it quickly.